Privacy Policy – PK Game 365 Data & Account Protection

1 Who We Are

PK Game 365 operates the online entertainment platform available at pkgame365.app. This platform is built specifically for Pakistani players, offering slots, live casino, table games and sports content — all transacted in PKR using local payment methods including JazzCash, Easypaisa, Raast and Bank Transfer.

When you register an account on PK Game 365, deposit funds, play games or contact our support team, you are sharing personal information with us. This Privacy Policy explains how that information is handled — what we collect, what we do with it, who might see it and what rights you hold over it.

This policy applies to all registered users of pkgame365.app and to any visitor who browses the platform without registering. By using the platform, you acknowledge that you have read this policy and understand how your data is being handled. If you do not agree with how we handle data, please do not use the platform.

2 Data We Collect

The data PK Game 365 collects can be grouped into the following categories:

3 How We Collect Data

We collect data through the following means:

• Direct input from you — when you fill in your registration details, contact support, update your profile or submit verification documents such as a copy of your CNIC.
• Automated technical collection — when you visit pkgame365.app, our servers automatically log technical data including your IP address, device information, browser type and pages visited. This happens on every visit, whether you are logged in or not.
• Payment processing — when you make a deposit or request a withdrawal in PKR, our payment processing systems record transaction details including the method used, the amount and the timestamp. We do not receive your wallet PIN or banking credentials from these transactions.
• Cookies and similar technologies — the platform uses cookies to remember your session, apply your language and region settings, and support basic platform functionality. Details on cookies are covered in Section 6 below.
• Third-party game providers — game providers such as Pragmatic Play, PG Soft and others may transmit game session data including bet amounts, game outcomes and session duration back to PK Game 365 as part of the game delivery process. This data forms part of your account gaming history.

4 Why We Use Your Data

PK Game 365 uses the data we collect for the following specific purposes:

• Account management — to create your account, keep it secure, manage your PKR balance and process deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported payment methods.
• Identity verification — to confirm that you meet the eligibility requirements, including being 18 or above, and to verify that the account belongs to the person it was registered under. This is a standard process for all online gaming platforms.
• Providing platform services — to deliver the games, sports content, live casino and other features of the PK Game 365 platform to your registered account.
• Bonus and VIP programme administration — to track wagering activity, award loyalty points, progress your VIP tier and apply promotional offers to your account correctly.
• Customer support — to respond to your queries, resolve account issues and maintain a record of communications for reference in ongoing support cases.
• Fraud prevention and security — to detect and prevent fraudulent activity, duplicate account creation, unauthorised access and abuse of bonuses or payment systems.
• Responsible gaming — to monitor account activity patterns that may indicate problem gambling behaviour, and to apply deposit limits or self-exclusion options that you have set through your account.
• Platform improvement — to understand how players use the platform, which games are popular, how navigation flows and where technical issues arise, so we can make improvements over time.
• Legal and compliance purposes — to maintain records as required for financial transaction reporting, anti-money laundering checks and any other applicable obligations.

5 Data Sharing

PK Game 365 does not sell your personal data. We share data only in the specific, limited circumstances described below:

• Game providers — to deliver games to your account, third-party game providers such as Pragmatic Play, PG Soft, Habanero, Jili Games and others receive the minimum data needed to run game sessions, including your account identifier and game history relevant to the session.
• Payment processors — to process PKR deposits and withdrawals, data is transmitted to the relevant payment gateway. For JazzCash and Easypaisa transactions, this means the transaction request is handled through those platforms' APIs. We share only the data they need to process the payment — typically your registered mobile number and the PKR amount.
• Identity verification providers — when we carry out identity verification, your documents and personal details may be processed by a third-party verification service. These providers are bound by confidentiality obligations and use your data only for the verification task.
• Platform infrastructure providers — cloud hosting, server infrastructure and security services that underpin pkgame365.app may process technical data as part of running the platform. These providers operate under data processing agreements with PK Game 365.
• Legal requirements — if required by applicable law or a valid legal process, PK Game 365 may disclose account or transaction data. We will notify you of such a requirement unless legally prohibited from doing so.

All third parties who receive data from PK Game 365 are required to handle it securely and to use it only for the purpose for which it was shared. We do not permit any of our data-sharing partners to use your information for their own independent commercial purposes.

6 Cookies and Tracking

PK Game 365 uses cookies — small data files stored on your device — to support the operation of the platform. Here is a straightforward breakdown of the cookies we use:

• Essential cookies — these are required for the platform to function. They keep your session active while you are logged in, remember your language preference and support security features. These cookies cannot be switched off without breaking core platform functionality.
• Analytics cookies — these help us understand how visitors use the platform: which pages are visited most, where users navigate from, and how long sessions typically last. This data is aggregated and anonymised — it is not linked back to individual accounts.
• Preference cookies — these remember settings you have chosen, such as your preferred game category or notification preferences, so you do not have to set them again on each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform properly. Analytics and preference cookies can be disabled without breaking core account functions, though some personalisation features may not work as expected.

7 Data Retention

PK Game 365 retains your personal data for as long as your account is active and for a period after account closure as required by our internal policies and applicable legal obligations. The general retention approach is as follows:

• Active accounts — your data is retained for the full duration of your account being open. This includes your identity data, contact data, financial transaction records and game history.
• Closed accounts — when an account is closed — whether voluntarily or by PK Game 365 — certain data is retained for a period after closure. Financial transaction records in PKR are retained as required for reporting and anti-money laundering purposes. Identity verification documents are retained for a period consistent with verification obligations.
• Support communications — records of support interactions are retained for a reasonable period after the resolution of the relevant query, to allow for reference if a related issue arises later.
• Technical and session data — aggregated and anonymised technical data may be retained indefinitely for platform performance analysis, but this data does not identify individual users.

When data is no longer required for any of the purposes listed in this policy, it is securely deleted or anonymised so that it can no longer be associated with your identity.

8 Data Security

PK Game 365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• Encryption in transit — all data transmitted between your device and pkgame365.app is encrypted using HTTPS/TLS protocols. This applies to your login session, game activity and any payment-related data.
• Encrypted storage — sensitive account data is stored in encrypted form. Passwords are never stored in plain text — they are hashed using a strong algorithm so that even internal staff cannot read your password.
• Access controls — access to personal data within PK Game 365's systems is restricted to staff and systems that genuinely need it to perform their function. Administrative access to account data is logged and monitored.
• Payment security — payment processing for JazzCash, Easypaisa, Raast and Bank Transfer transactions is handled through the payment providers' own secure systems. PK Game 365 does not store wallet PINs or card numbers on its own servers.
• Security monitoring — the platform is monitored for unusual activity, unauthorised access attempts and potential security incidents on an ongoing basis.

While we implement strong security measures, no online platform can guarantee absolute security against all threats. If you become aware of any unauthorised activity on your PK Game 365 account, please contact our support team immediately at [email protected].

9 Your Rights

As a registered user of PK Game 365, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data PK Game 365 holds about you. Contact our support team and we will provide it in a clear format within a reasonable period.
• Right to correction — if any of the personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain details directly in your account settings, or contact support for assistance with others.
• Right to deletion — you can request that we delete your personal data. We will action deletion requests where doing so does not conflict with our legal or compliance obligations — for example, financial transaction records that must be retained for a set period cannot be deleted on request, but will be deleted when that retention period ends.
• Right to restrict processing — in certain circumstances, you can ask us to pause the processing of your personal data while a query or complaint is being resolved.
• Right to object — you can object to the use of your data for analytics or platform improvement purposes. This will not affect the core use of your data for account management and payment processing.
• Right to data portability — you can request a copy of the data you have provided to PK Game 365 in a portable format for transfer to another service, where technically feasible.

To exercise any of these rights, contact our support team. We will respond to all legitimate data rights requests within a reasonable timeframe and will not charge a fee for standard requests.

10 Children's Privacy

PK Game 365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires users to confirm their date of birth, and we conduct age verification as part of our standard identity verification process.

If you are a parent or guardian and believe that a person under 18 has registered on PK Game 365 using false information, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and deleting any associated data.

We do not direct marketing communications toward young audiences. The platform, its promotional content and its design are intended exclusively for adults aged 18 and above.

11 Changes to This Policy

PK Game 365 may update this Privacy Policy from time to time. When we make material changes — for example, changes to how we use your data, new data-sharing arrangements or changes to your rights — we will notify registered users through the platform. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Minor updates — such as clarifying existing language, correcting formatting or updating contact details — may be made without formal notification. The substance of your data rights and our core data handling practices will not be reduced without appropriate notice.

Your continued use of pkgame365.app after an updated policy is published constitutes your acceptance of the changes. If you do not agree with a material change to the policy, you should stop using the platform and contact support to discuss closing your account.

We encourage you to check this page periodically, particularly if you are an active player on the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled on PK Game 365, please get in touch with our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: available through your logged-in account on the platform
• FAQ page: pkgame365.app/faq — for quick answers to common questions

We aim to respond to all privacy-related queries within 5 business days. For urgent account security matters — such as suspected unauthorised access — please use the live chat option for a faster response.

For more information on how PK Game 365 handles your gaming habits and responsible gaming settings, visit our Responsible Gaming page. For the full rules governing your account and use of the platform, see our Terms and Conditions.